Knowledge Management

The Fraunhofer Competence Center Knowledge Management presents in this second edition its up-dated and extended research results on business-process oriented knowledge management, pro-active change management, KM strategy, knowledge structuring and KM audit, reviews the latest advancements in measuring intellectual capital and classifies more than 100 KM tools. Best Practices in KM are described by the Swiss Benchmarking Center TECTEM at University St. Gallen and in case studies from price-winning companies like Aventis and Siemens as well as from Arthur D. Little, British Aerospace plc., Hewlett-Packard, IBM, Phonak and Roche. New survey results on KM from EFQM, OECD and on "The Future of Knowledge Management" are presented. The book concludes with an overview on research funded by the European Commission in order to make "KM Made in Europe" a reality.

Contents: Introduction.

Contents: Introduction.- Design Fields: Business Process Oriented Knowledge Management.-
The Fraunhofer Knowledge Management Audit (FKM-Audit).- Motivation for Knowledge
Management.- Role Models, Human Resources and Strategy.- Knowledge Management Tools.-
Intellectual Capital: Measuring Knowledge Management. Survey: Delphy Study on the Future
Knowledge Management.- A Survey on Good Practices in Knowledge Management in European
Companies.- How German Companies Employ Knowledge Management. Case Studies:
Knowledge Management - Results of a Benchmarking Study.- The Holistic Approach of Arthur
D. Little, Inc.- The Aventis Approach to KM.- British Aerospace plc.- Knowledge Management
and Customer Orientation.- Knowledge Management in a Global Company - IBM Global
Services.- Phonak.- Roche Diagnostics - Laboratory Systems.- Knowledge Sharing @MED -
Enabling Knowledge Sharing by Turning Knowledge into Business. KM - Made in Europe:
Building Communities. Organizational Knowledge Management within the European
Commission's Information Society Technologies Programme.

2003, 2nd ed. XXX, 383 p. 130 illus. Hardcover