Quality Management in the Medical Appliances Sector

This essay explains the process of realization in a standard, non-manufacturing company in the medical appliances sector which makes a decision to establish an active quality management system.

After introduction to the topic, the work gives answers to the most important questions

- Does a company need a quality management system at all?
- What does a customer expect from an active quality management system and, how does he voice his expectations? - Is there any use to a quality management system?
- Is a quality management system economically reasonable at all?
- Isn’t implementing a QMS too complicated an undertaking for medium-sized businesses?

As a result, a schematically presented process of implementation serves the reader as a practical guide when the decision is to be made and realized.