Emerald Group Publishing Limited

Emerald Group Publishing Limited

Emerald Group Publishing Limited

Typ: Verlag

Eingetragene Experten: 0

Aufrufe gesamt: 4719, letzte 30 Tage: 25


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BD16 1WA Bingley

Vereinigtes Königreich

Telefon: +44-1274-785280

"Lifeblood Knowledge", Beitrag - 2009

Dynamic Relational Capabilities (DRC) and Knowledge for Firm Innovativeness and Competitive Advantage

Abstract: Purpose – The purpose of the underlying paper is to strengthen and develop the theory around (dynamic) relational capabilities for firm innovativeness and competitive advantage with focus on the resource knowledge. Therefore one objective is the...

  • 1 Autor
  • 6 Aufrufe 30 Tage
Customer frustration in loyalty programs, Aufsatz - 2005

Do loyalty programs FRUSTRATE customers and how? What are measures against this? This is a critical question because frustration leads to alienation - the opposite of retention. This article answers the queation based on a market study and a case in the service...

  • 1 Autor
  • 1 Aufrufe 30 Tage
Leadership and Organizational Patterns in the Daodejing, Aufsatz - 2011

  • 1 Autor
  • 13 Aufrufe 30 Tage