Some Characteristics of High-reliability Networks

This research note documents the initial findings of an ongoing ethnographic study at a

fire and emergency service.This particular organization has become a focus of attention

because of its skilled coordination of handling large-scale organized events in cooperation

with a large number of other organizations, thereby increasing their reliability. First of all,

we will introduce the case and our observations, then discuss our findings against the

backdrop of high-reliability theory.We use these findings to characterize high-reliability

networks.